1) Who we are

Company: Topp Still Services Ltd
Registered address: No1. Ash Street, Northwich, England, CW9 5LL
Email: gustas@toppstillservices.co.uk
Phone: +447902177142

We act as the “data controller” for personal data collected through our website and business communications.

2) What data we collect

• Contact/enquiry data: name, email, phone, company, message content.
• Business engagement data: communications, quotes, meeting notes, contractual contacts.
• Website usage data: pages visited, device/browser info, approximate location, referral source.
• Recruitment/workforce data : CV details & qualifications.

3) How we use your data

• To respond to enquiries and provide requested information.
• To prepare quotes, scope work, and manage service delivery.
• To maintain records for commercial, compliance, and audit purposes.
• To improve our website, service quality, and user experience.
• Marketing (only where permitted and with opt-out available).

4) Lawful bases (UK GDPR)

• Contract: where processing is necessary to provide services or take steps before entering a contract.
• Legitimate interests: running our business, responding to enquiries, improving services (balanced against your rights).
• Legal obligation: where we must keep records for legal/compliance reasons.
• Consent: where required (e.g., certain cookies/marketing).

5) Who we share data with

We may share personal data with trusted service providers (“processors”) where necessary, for example:

• Website hosting, email and IT providers
• Analytics tools – Google Analytics.
• Professional advisers (accountants, legal advisers) where required
• Clients/principal contractors where needed for mobilisation and site compliance

We do not sell personal data.

6) How long we keep data

• Enquiries: typically up to 12 months.
• Business/service records: typically up to 6 years (for tax/legal reasons).

7) Your rights

Depending on circumstances, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent (where consent is the basis)

8) Cookies & analytics

We use cookies to keep the site working and to understand usage and improve performance.
You can control cookies via your browser settings and any on-site consent banner.

• Essential cookies: required for core site functionality.
• Analytics cookies: help us measure traffic and improve pages.
• Marketing cookies: used only where enabled and where legally permitted.

9) Security

We take reasonable technical and organisational measures to protect data from loss, misuse, and unauthorised access.
No online system is 100% secure, but we work to reduce risk.

10) Contact & complaints

Contact us at gustas@toppstillservices.co.uk.
If you’re unhappy with how we handle your data, you can also complain to the UK Information Commissioner’s Office (ICO).